Civil Rights
Notice of Nondiscrimination and Accessibility
We provide care to everyone who qualifies for our services, and we provide free communication assistance so that language or disability is never a barrier to treatment.
Pre-launch draft — not yet in effect
This document is a draft pending review and approval by legal counsel. It is not a binding statement of the practices of [ENTITY LEGAL NAME] and should not be relied upon. Highlighted items are placeholders awaiting operator and counsel input.
Applicability note for counsel: Section 1557 of the Affordable Care Act applies to health programs that receive federal financial assistance. Confirm before launch — [FEDERAL FINANCIAL ASSISTANCE STATUS]. Obligations under the Americans with Disabilities Act and Title VI may apply independently.
Effective date: [EFFECTIVE DATE] · Last reviewed: [EFFECTIVE DATE]
Notice of nondiscrimination
[ENTITY LEGAL NAME] (doing business as Ambience Recovery Center) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
This applies to admission, treatment, participation in our programs, and access to our services and facilities.
Free communication assistance
We provide, free of charge:
- Aids and services to people with disabilities to help them communicate effectively with us — including qualified sign language interpreters and written information in other formats, such as large print, audio, or accessible electronic formats.
- Language services to people whose primary language is not English — including qualified interpreters and information written in other languages.
If you need any of these services, ask any member of our staff or call (254) 998-3280.
Español
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (254) 998-3280.
How to file a grievance with us
If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Civil Rights Coordinator:
[CIVIL RIGHTS COORDINATOR]
[ENTITY LEGAL NAME], Attn: Civil Rights Coordinator, 5200 S W S Young Dr, Killeen, TX 76542 · (254) 998-3280
You can file a grievance in person, by mail, by phone, or by email. If you need help filing one, our Civil Rights Coordinator is available to help you. We will acknowledge your grievance, investigate it, and respond in writing. We will not retaliate against you for filing a grievance, and filing one will not affect your treatment here.
How to file a complaint with the federal government
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- Online, through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov
- By mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
- By phone: 1-800-368-1019 (TDD: 1-800-537-7697)
Complaint forms are available at hhs.gov/ocr/complaints.
Questions about this document? Call our admissions team at (254) 998-3280